US Admin Console Major Interruption Dec 18, 2023 9:08-9:38am ET

Incident Report for Foxit

Resolved

This incident has been resolved.

Posted Dec 18, 2023 - 11:38 PST

Monitoring

On 12/18/2023 9:08-9:38am ET, US Admin Console experienced an outage.

We determined the cause was related to a OpenTelemetry (link tracking tool) deployment. We are putting in all necessary steps to ensure this does not happen again. Complete Root Cause Analysis is in review.

Thank you for your patience.

Posted Dec 18, 2023 - 07:34 PST